How to request deletion
- Email support@pawko.com with the subject “Delete my account”.
- Send it from the email address linked to your Pawko account. If you used Sign in with Apple with “Hide My Email”, tell us which sign-in method you used and we’ll help verify your account.
- We’ll confirm your request and delete your account within 30 days, then email you once it’s done.
Cancel your subscription separately. Deleting your account does not cancel an App Store subscription. To stop being charged, open Settings on your iPhone → tap your name → Subscriptions → Pawko → Cancel Subscription.
What gets deleted
- Your account and sign-in details
- Your dog’s profile and questionnaire answers
- All dog and food photos, health scores and scan results
- Trainer chat conversations
- Course progress, skill levels, streaks and tracking history
- Analytics data linked to your account
Data stored only on your device, such as your weight log, is removed when you delete the app. Copies in encrypted backups are removed on our providers’ regular backup cycles. We may keep limited records where the law requires it, such as records of your deletion request.
Deletion is permanent and can’t be undone. If you’d rather keep a copy of your data first, just ask in your email.
Questions
Read our Privacy Policy or email support@pawko.com.