These Terms of Use (“Terms”) are an agreement between you and Pawko (“Pawko”, “we”, “us”) and govern your use of the Pawko mobile app, website and related services (the “Services”). By creating an account or using the Services, you agree to these Terms and to our Privacy Policy. If you don’t agree, please don’t use Pawko.
Pawko is not a veterinarian. Health scores, food reports, training tips and AI trainer replies are general information for everyday care. They are not a diagnosis or a substitute for professional veterinary advice. If your dog seems unwell, injured or in distress, contact a veterinarian or an emergency animal clinic straight away.
1. Eligibility and your account
You must be at least 13 years old (or the minimum age of digital consent where you live) to use Pawko. You’re responsible for keeping your sign-in details secure and for activity on your account. Please give us accurate information and keep it up to date.
2. Subscriptions, free trials and billing
- Some features require a paid subscription (“Pawko Premium” or other plans shown in the app). Prices and plan lengths are shown in the app before you buy.
- Payment is charged to your Apple ID account at confirmation of purchase.
- Auto-renewal: your subscription renews automatically for the same period at the then-current price unless you turn off auto-renew at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours before the end of the current period.
- Free trials: if a free trial is offered, you won’t be charged until it ends. If you don’t cancel at least 24 hours before the trial ends, your subscription starts automatically. Any unused portion of a free trial is forfeited when you purchase a subscription.
- Managing and cancelling: you can manage or cancel your subscription in your Apple ID account settings (Settings → your name → Subscriptions). Deleting the app does not cancel your subscription.
- Refunds are handled by Apple under its policies. You can request one at reportaproblem.apple.com.
- We may change prices or plans. Changes apply from your next renewal, and Apple will notify you where required.
3. Using Pawko safely
Training involves real animals, and every dog is different. Use your judgement, watch your dog’s body language, and stop any exercise that causes stress, pain or aggression. You are responsible for your dog’s welfare and behaviour, and for following local laws such as leash and licensing rules. Consult a qualified professional for aggression, serious anxiety, or medical concerns.
4. AI-generated content
Some features use artificial intelligence to analyse photos and answer questions. AI output may be inaccurate, incomplete or out of date, and similar inputs may produce different results. Don’t rely on it as your only source of information for decisions about your dog’s health, diet or safety.
5. Your content
You own the photos, messages and other content you add to Pawko (“Your Content”). You give us a worldwide, non-exclusive, royalty-free licence to host, store, process and display Your Content only as needed to operate and improve the Services for you. This licence ends when you delete Your Content or your account, except where we must keep it by law. Please only upload content you have the right to share.
6. Acceptable use
You agree not to:
- use Pawko for anything unlawful, harmful or abusive, including content that promotes animal cruelty;
- upload content that infringes others’ rights or that contains malware;
- try to access other users’ data, reverse engineer the app, or interfere with or overload the Services;
- use bots or automated means to access the Services, or resell them without our permission.
7. Our intellectual property
Pawko, our mascot, logos, courses, lessons, articles, designs and software are owned by us or our licensors and are protected by law. We grant you a personal, non-transferable, revocable licence to use the app on Apple-branded devices you own or control, as permitted by the App Store Usage Rules, for your personal, non-commercial use.
8. Changes and termination
We’re always improving Pawko and may add, change or remove features. You can stop using Pawko and delete your account at any time. We may suspend or end your access if you seriously or repeatedly breach these Terms. Sections that by their nature should survive termination will survive.
9. Disclaimers
To the fullest extent permitted by law, the Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement. We don’t promise specific training or health outcomes, or that the Services will always be uninterrupted or error-free.
10. Limitation of liability
To the fullest extent permitted by law, Pawko will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of data, profits or goodwill. Our total liability for any claim relating to the Services is limited to the greater of the amount you paid us in the 12 months before the claim or US$50. Nothing in these Terms limits liability that cannot be limited by law, or your rights as a consumer under mandatory local law.
11. Indemnity
You agree to indemnify Pawko against claims arising from your misuse of the Services, Your Content, or your breach of these Terms, to the extent permitted by law.
12. Apple App Store terms
If you downloaded Pawko from the Apple App Store, you and we acknowledge that:
- These Terms are between you and Pawko only, not Apple. Pawko, not Apple, is solely responsible for the app and its content.
- Apple has no obligation to provide maintenance or support for the app.
- If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation for the app.
- Pawko, not Apple, is responsible for addressing any claims relating to the app, including product liability claims, claims that the app fails to meet legal or regulatory requirements, and consumer protection or privacy claims.
- Pawko, not Apple, is responsible for the investigation, defence, settlement and discharge of any third-party claim that the app infringes intellectual property rights.
- You represent that you are not located in a country subject to a U.S. Government embargo or designated as “terrorist supporting”, and that you are not on any U.S. Government list of prohibited or restricted parties.
- You must comply with any applicable third-party terms when using the app.
- Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
13. General
These Terms are governed by the laws of the jurisdiction in which Pawko is established, without regard to conflict-of-law rules, and subject to any mandatory consumer protection laws where you live. If any part of these Terms is found unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver. We may update these Terms; if changes are material we’ll notify you in the app or by email, and continued use means you accept the updated Terms.
14. Contact
Questions about these Terms? Email us any time.