Email support
Questions, bugs, feedback or billing help. Include your device model and what you were doing so we can help faster.
support@pawko.comPrivacy and data
Request a copy of your data or delete your account and everything linked to it.
Manage your dataIs it an emergency? If your dog is injured, can’t breathe, has eaten something toxic or seems seriously unwell, contact your veterinarian or nearest emergency animal clinic right away. Pawko can’t provide emergency care.
Frequently asked questions
How do I cancel or change my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings → tap your name → Subscriptions → Pawko. From there you can change plans or cancel. Deleting the app does not cancel your subscription.
How do I get a refund?
Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com, sign in, and choose the Pawko purchase.
I bought a subscription but don’t have access.
Make sure you’re signed in to the same Apple ID you used to purchase, then use “Restore purchases” on the subscription screen in Pawko. If it still doesn’t work, email us with the date of purchase.
I can’t sign in.
Try the same sign-in method you used before (Apple, Google or email). If you used email, check your spam folder for the sign-in code. If you used Sign in with Apple with “Hide My Email”, your account is linked to your Apple ID, not your normal email address.
How do I get the most accurate health check?
Take photos in good light with your dog standing: one from the side and one from directly above. Keep the whole body in frame and avoid bulky harnesses or coats. Remember that health checks are guidance, not a diagnosis.
I’m not getting reminders.
Check that notifications are allowed for Pawko in Settings → Notifications → Pawko, and that Focus modes aren’t silencing them. Then make sure reminders are switched on inside the app.
Can I change my dog’s details?
Yes. Open the Profile tab in Pawko to update your dog’s details and photos.
How do I delete my account?
See our account deletion page for step-by-step instructions.
Still stuck? Email support@pawko.com and we’ll sort it out.